Payment Policy

Effective Date: January 8, 2025

Introduction

Thank you for shopping with GentleLuis (“we,” “our,” “us”). This Payment Policy explains the terms and conditions related to payments for purchases made through our website https://gentleluis.com (the “Website”). By completing a transaction with us, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover

  • PayPal

  • Other Payment Gateways: As listed on the checkout page of our Website

We do not accept cash, checks, or money orders for online transactions.

2. Payment Processing

2.1 Authorization: When you place an order, your payment method will be authorized immediately to ensure sufficient funds. The payment will be captured upon order confirmation.

2.2 Secure Transactions: We use secure, industry-standard encryption technologies and third-party payment gateways to process transactions. Your payment information is not stored on our servers.

3. Currency

All prices are listed and charged in USD (United States Dollars). For international customers, your payment provider may apply additional currency conversion fees or exchange rates. Please check with your payment provider for details.

4. Taxes

Applicable sales taxes will be calculated and displayed during checkout based on your shipping address. It is your responsibility to comply with any additional local tax obligations.

5. Payment Issues

5.1 Failed Payments: If your payment is declined, please check with your payment provider or use an alternative payment method. Orders will not be processed until payment is successfully completed.

5.2 Chargebacks: If a chargeback is initiated for a transaction, we reserve the right to suspend or cancel your order and account until the matter is resolved. For any issues, please contact us directly at info@gentleluis.com.

6. Refunds

Refunds are processed according to our Refund and Returns Policy. Once approved, refunds will be issued to the original payment method within 7-10 business days. Processing times may vary depending on your payment provider.

7. Subscription Payments

If applicable, subscription-based services will be charged on a recurring basis as outlined during purchase. You may cancel your subscription at any time through your account settings or by contacting us at info@gentleluis.com. No refunds will be provided for partial subscription periods unless otherwise stated.

8. Promotions and Discounts

Promotional codes and discounts must be applied at the time of purchase and cannot be retroactively applied. Please refer to the specific terms and conditions of each promotion for details.

9. Fraud Prevention

We reserve the right to verify your payment details and identity to prevent fraudulent transactions. Orders flagged as suspicious may be delayed, canceled, or reported to the relevant authorities.

10. Contact Information

For payment-related inquiries, please contact us:

By completing a purchase, you acknowledge and agree to this Payment Policy. Thank you for choosing GentleLuis. We appreciate your trust and strive to ensure a smooth shopping experience.