Terms and Conditions

Effective Date: January 8, 2025

Introduction

Welcome to GentleLuis (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://gentleluis.com (the “Website”) and any purchases or interactions you make through it. By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using the Website.

1. Eligibility

By using the Website, you confirm that you:

  • Are at least 18 years old or have obtained parental/guardian consent.

  • Have the legal capacity to enter into a binding agreement.

2. Use of the Website

2.1 Permitted Use: You may use the Website only for lawful purposes and in accordance with these Terms.

2.2 Prohibited Activities: You agree not to:

  • Use the Website in any way that violates applicable laws or regulations.

  • Engage in fraudulent, harmful, or abusive activities.

  • Access or attempt to access unauthorized areas of the Website.

  • Introduce viruses, malware, or other harmful material.

  • Use the Website to infringe on the rights of others.

3. Product Information and Pricing

3.1 Product Descriptions: We strive to provide accurate product descriptions. However, we do not guarantee that all information is error-free, complete, or up-to-date.

3.2 Pricing: All prices are listed in USD and are subject to change without notice. We reserve the right to correct pricing errors and cancel orders where necessary.

4. Orders

4.1 Order Acceptance: Your order constitutes an offer to purchase, and we reserve the right to accept or decline it at our discretion.

4.2 Order Changes: Once an order has been placed, changes or cancellations may not be possible. Please contact us at info@gentleluis.com as soon as possible for assistance.

4.3 Payment: All payments must be made at the time of purchase. Accepted payment methods are detailed on our Website.

5. Shipping and Delivery

Shipping terms, costs, and delivery times are outlined during the checkout process. For more details, please refer to our Sales Policy.

6. Returns and Refunds

Returns and refunds are governed by our Refund and Returns Policy. Please review that policy for eligibility and procedures.

7. Intellectual Property Rights

All content on the Website, including text, images, logos, and designs, is the intellectual property of GentleLuis or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Limitation of Liability

To the fullest extent permitted by law:

  • GentleLuis shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or purchase of products.

  • Our total liability for any claim shall not exceed the amount paid for the product or service in question.

9. Indemnification

You agree to indemnify and hold GentleLuis harmless from any claims, damages, losses, or expenses (including attorney fees) arising from your use of the Website or violation of these Terms.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting. We encourage you to review these Terms regularly.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

12. Dispute Resolution

12.1 Informal Resolution: We encourage you to contact us first to resolve any disputes. Email us at info@gentleluis.com for assistance.

12.2 Arbitration: If disputes cannot be resolved informally, they shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us:

By continuing to use our Website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.