Sales Policy

Effective Date: January 8, 2025

Introduction

Welcome to GentleLuis (“we,” “our,” “us”). This Sales Policy outlines the terms and conditions that apply to all purchases made on our website https://gentleluis.com (the “Website”). By placing an order with us, you agree to be bound by this policy.

1. Eligibility to Purchase

To make a purchase on our Website, you must:

  • Be at least 18 years old or have parental/guardian consent.

  • Provide accurate and complete personal and payment information.

  • Agree to comply with this Sales Policy and our terms of service.

2. Product Availability and Pricing

2.1 Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without prior notice.

2.2 Pricing:

  • Prices are listed in USD and are subject to change without prior notice.

  • Sales taxes, if applicable, will be calculated at checkout based on your shipping address.

  • We are not responsible for pricing errors. In the event of a pricing error, we reserve the right to cancel or amend orders.

3. Placing Orders

3.1 Order Confirmation: Once you place an order, you will receive an order confirmation email. This email serves as acknowledgment of your order but does not guarantee acceptance.

3.2 Acceptance: We reserve the right to accept or reject your order for any reason, including but not limited to:

  • Errors in pricing or product information

  • Product unavailability

  • Issues with your payment method

If your order is rejected, you will be notified, and any payment already made will be refunded.

4. Payment Terms

4.1 Accepted Payment Methods: We accept the following payment methods:

  • Credit/Debit cards (Visa, MasterCard, American Express, etc.)

  • PayPal

  • Other secure payment gateways as listed on the Website

4.2 Payment Authorization: Your payment will be authorized at the time of purchase, and the amount will be charged upon order acceptance.

4.3 Security: All payment information is processed securely through third-party payment providers. We do not store credit card details on our servers.

5. Shipping and Delivery

5.1 Shipping Areas: We ship to most locations within the United States. International shipping options are subject to availability and additional charges.

5.2 Shipping Fees: Shipping costs are calculated at checkout and depend on the shipping method, location, and weight of the items.

5.3 Delivery Time: Estimated delivery times are provided during checkout. While we strive to meet these timelines, delays may occur due to unforeseen circumstances.

5.4 Risk of Loss: Ownership and risk of loss transfer to you upon delivery of the product.

6. Returns and Refunds

Our Refund and Returns Policy governs the process for returning items and requesting refunds. Please refer to the Refund and Returns Policy for detailed information.

7. Promotions and Discounts

7.1 Promotional Codes: Promotional codes must be applied at checkout and cannot be retroactively applied to past purchases.

7.2 Restrictions: Promotions may have terms and conditions, including expiration dates and restrictions on usage. Please review these terms before applying any promotion.

8. Warranty

All products are covered by manufacturer warranties, where applicable. If a product is defective, please contact us at info@gentleluis.com to discuss warranty claims.

9. Limitation of Liability

To the fullest extent permitted by law, GentleLuis is not liable for:

  • Indirect, incidental, or consequential damages

  • Losses arising from delays in delivery

  • Misuse or improper use of products purchased from us

10. Contact Information

For questions or concerns regarding this Sales Policy, please contact us:

Thank you for shopping with GentleLuis. We are committed to providing exceptional service and high-quality products. If you have any questions, please feel free to reach out to us!