Shipping Policy

Effective Date: January 8, 2025

Introduction

At GentleLuis (“we,” “our,” “us”), we are committed to ensuring your orders are delivered promptly and securely. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our website https://gentleluis.com (the “Website”). By placing an order, you agree to the terms outlined in this policy.

1. Shipping Destinations

1.1 Domestic Shipping: We ship to all states within the United States, including Alaska and Hawaii.

1.2 International Shipping: We currently offer international shipping to select countries. Availability and rates are determined during checkout based on your location. Customers are responsible for any customs duties, taxes, or fees imposed by their local government.

2. Shipping Methods and Costs

2.1 Shipping Options: We offer multiple shipping options to meet your needs, including standard and expedited shipping. The available options and estimated delivery times will be displayed during checkout.

2.2 Shipping Costs: Shipping costs are calculated based on:

  • The weight and dimensions of the package

  • The shipping destination

  • The selected shipping method

Shipping charges will be displayed at checkout before you confirm your order.

3. Processing Time

  • Orders are typically processed within 1-2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Delays may occur during peak seasons or due to unforeseen circumstances. We will notify you of any significant delays.

4. Delivery Time

4.1 Estimated Delivery: Estimated delivery times are provided during checkout and depend on the selected shipping method and destination. While we strive to meet these timelines, actual delivery times may vary.

4.2 Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking details. Use this information to monitor your shipment’s progress.

5. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the delivery:

  • We will contact you to arrange re-shipment. Additional shipping fees may apply.

  • If no response is received within 10 business days, the order will be canceled, and a refund will be issued minus the original shipping costs.

6. Damaged or Lost Shipments

6.1 Damaged Shipments: If your package arrives damaged, please contact us within 7 days of delivery with:

  • Photos of the damaged packaging and items

  • Your order number

We will work with you to resolve the issue through a replacement or refund.

6.2 Lost Shipments: If your package is lost during transit, contact us at info@gentleluis.com. We will coordinate with the shipping carrier to locate the package or provide a suitable resolution.

7. International Shipping Terms

For international orders:

  • Delivery times may vary due to customs processing.

  • Customers are responsible for all customs duties, taxes, and fees imposed by their local authorities.

  • GentleLuis is not responsible for delays caused by customs.

8. Changes to Orders

If you need to change the shipping address or method after placing an order, please contact us immediately at info@gentleluis.com. Changes may not be possible once the order is processed or shipped.

9. Contact Information

For questions or concerns about shipping, please contact us:

Thank you for choosing GentleLuis. We strive to provide reliable and timely delivery for all your orders. If you have any additional concerns, please don’t hesitate to reach out!